Refund policy

At Moua Jewelry, we stand behind the quality and craftsmanship of our products. However, due to hygienic reasons, we have a strict no-returns, no-refund, no-exchange policy. All sales are final.

We understand that this policy may be disappointing, but we hope you can appreciate the reasoning behind it. Our top priority is ensuring the health and safety of our customers, which is why we cannot accept returns or exchanges once an item has been purchased.

In the unlikely event that you receive a wrong or defective item, please contact us at contact@mouajewelry.com within 7 days of receiving your order. Please include your order name and number, a brief description of the issue, and any relevant images or videos. We will be happy to replace the item at no additional cost upon verification.

We highly recommend reaching out to us prior to placing an order if you have any questions or concerns. Our team is here to assist you and ensure you have a seamless shopping experience. You can contact us at contact@mouajewelry.com.